Refund/Return Policy:
We know shipping to and from the Hawaiian Islands is more complicated than shipping within the mainland US48 states, so we want to make sure our customers on the Islands are aware of our refund and return policies. If the customer is unsatisfied with the product, or simply does not want it anymore (within 30 days of purchase), we will issue a refund and the below policies apply:
They operate the same as our US48 store's policy does, which is explained below, but we want to reiterate it again here. The customers are responsible for the return shipping, including re-packaging or palletizing the equipment, and arranging for return shipping. We know this can be especially difficult and more expensive on the Islands, so we hope that these types of returns can be avoided as much as possible.
If any part of your order is damaged or missing, we will work with our manufactuers to get you the correct parts or pieces shipped back out as soon as possible. This is seperate from our return/refund policy. The customer will not be responsible for any costs associated with replacing damaged or missing parts. Please do your best to note any visible damages when accepting the shipment, and take photos if possible. If the damage is concealed, again please try to take photos of the damages so we can best assist in getting you the correct replacement parts. As is the case with the initial shipments to HI, it can take a few weeks to get replacement parts to the Islands, so please be patient on that end. We will of course keep the customer updated on exact ETAs on replacement parts once the shipment is arranged and scheduled.
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*Original sales receipt must accompany returns*
It is the customer's responsibility to arrange and pay for return shipping. Also please note that if an order is canceled once it has already shipped or if the order is refused by the customer all actual shipping cost to the customer and the returned shipping charges will be the responsibility of the customer and that amount will be withheld from the refund amount. If you ordered a large item that will be shipped common carrier and will require an appointment the carrier must have a valid phone number to schedule delivery. If after multiple attempts and the carrier is unable to make delivery the shipment will be returned to the warehouse and the returned shipping charges will be the responsibility of the customer. Due to the high cost involved with shipping items, it will be the customers responsibility for the shipping charges both ways for a non delivered order going back to the warehouse or if an order is refused by the customer at the time of delivery. For that reason, it is very important to cancel the order before it ships so no additional shipping charges will apply.
If you do wish to return your order please make sure the product is returned in new condition. If an item is not in the original factory packaging or needs to be repacked do to damage of the original box a restocking fee may apply. A restocking fee if any will be determined once the item has been received and is inspected. Contact us at 800-896-7568 to obtain a return authorization number within 30 days of receipt of your order and we will replace it, give you credit, or refund your money for the full purchase price. If orders are returned after the 30 days or without a return authorization number Fitness Edge is under no obligation to issue a refund or credit.
Contact Information:
Fitness Edge Exercise Equipment
795 Buckley Road
Suite #1
San Luis Obispo, CA 93401
Customer Service: 800-896-7568
sales@fitnessedgeonline.com